- Active Directory administration
- Windows Server 2019/2022
- DNS and DHCP management
- Cisco hardware configuration
- LAN/TCP/IP implementation
- VLAN, OSPF, HSRP setup
- Azure VM deployment
- VMware & Docker
- Virtual network configuration
- Fluent in English
- Fluent in French
- Bilingual technical support
Providing bilingual (English/French) technical support and documentation across all service areas.
Expert management of user accounts, group creation, and permission settings across multiple domains. Bilingual support available in both English and French.
Implementation and troubleshooting of GPOs to enforce security policies and streamline network administration.
Strategic management of Flexible Single Master Operation roles for optimal domain controller performance.
Implementation of secure file permissions and access controls to protect sensitive organizational data.
All services and documentation provided in both English and French for seamless multilingual IT support.
IP addressing, DNS, DHCP management
Trunk configuration, EtherChannel setup
OSPF, EIGRP, HSRP implementation
Experienced with Cisco hardware including 4321/2800 Series Routers and Catalyst 2960/3560 Series Switches. Proficient in both Layer 2 and Layer 3 technologies, ensuring robust network infrastructure design and implementation. Fluent in both French and English, providing bilingual technical support and documentation for international networking environments.
Deployment and management of virtual machines in Azure environments. Configuration of virtual networks and subnets for optimal cloud performance.
Creating and managing virtual machines, ensuring efficient resource allocation and system performance across virtualized infrastructures.
Container deployment and management to facilitate application consistency across development and production environments.
Infrastructure automation using Ansible playbooks to streamline deployment and configuration management tasks.
Fluent in both English and French, providing bilingual technical support and documentation capabilities across all cloud and virtualization solutions.
Installation, configuration, and maintenance of computers, printers, and network devices. Inventory tracking and preventive maintenance scheduling.
Providing responsive assistance to staff and students for hardware, software, and network issues in both English and French. Password resets and account management.
Management of Cisco IP Phone systems to ensure reliable communication throughout the organization.
Tracking and resolving support requests within established timeframes using enterprise ticketing solutions.
September 2024 - Current
Providing technical assistance to faculty, students, and staff across all IT systems, ensuring minimal disruption to educational activities.
Maintaining and optimizing network connectivity, computer systems, and peripherals throughout the campus environment.
Creating detailed reports on technical interventions and maintaining up-to-date equipment databases for asset management.
Providing support in both French and English, facilitating effective communication across the bilingual campus environment.
Collège Boréal, Toronto (January 2023 - April 2024)
Specialized training in Cisco networking (NETACAD), systems administration, database management, and automation scripting with Python and PowerShell.
New Dawn University, Ouagadougou, Burkina Faso (October 2019 - September 2022)
Comprehensive education in computer systems engineering, providing a strong foundation in both hardware and software aspects of IT infrastructure.
Fluent in both French and English, enabling effective communication in multilingual professional environments and international technical documentation.
Bilingual professional fluent in both French and English, allowing for effective communication and documentation in multicultural IT environments.
Proficient in creating PowerShell scripts for Windows environment automation, including:
- Active Directory user management
- System configuration automation
- Scheduled maintenance tasks
- Event log monitoring and reporting
Skilled in Python programming for diverse IT automation needs:
- Network monitoring tools
- Data processing scripts
- API integrations
- Automated testing frameworks
Ability to document and comment code in both English and French to support diverse development teams.
Expert in leveraging the complete Office 365 suite to enhance productivity and communication. Proficient in Word document creation, Excel data analysis, PowerPoint presentation design, and comprehensive email management with Outlook. Fluent in both French and English, enabling effective communication and documentation in bilingual environments.
- College Life Assistant
- Technical Assistant
- Community Outreach
- Peer Mentoring
- Students' Association (AGEE)
- FRIC FORUM (Collège Boréal)
- IT skills workshops for students
- Supporting fellow students in technical subjects
Active participation in campus organizations to enhance student experience and provide technical support for college events. Volunteering experiences have reinforced leadership, teamwork, and communication skills while giving back to the academic community. As a bilingual volunteer fluent in both French and English, I've been able to effectively communicate with and assist a diverse student population.
55 Mason Road, Scarborough, ON M1M 3P9
Cell: (438) 324-8214
Professional references available upon request. Please contact me directly to discuss specific reference needs for your hiring process.
Fluent in French and English (Bilingual)
Bilingual (French and English) help desk technician with expertise in networks, Active Directory, Linux, and customer support. Specialized in designing and implementing multi-site, multi-domain infrastructure solutions.